Customer Feedback

Feedback Form


As a proud member of the Builder Merchants Federation we promise to provide you with the best customer service possible. We value your opinion on the services we provide as we are always striving to improve PGR.

We are keen to hear about your experiences with PGR and welcome any feedback that you may have.

You can email us directly at customerservices@pgrtimber.co.uk. Alternatively please fill out the Customer Feedback form below.

Your Name

Your Email

Your Telephone Number

Your Company Name

Your Branch

Please rate our customer service in the yard:

Please rate our customer service in the shop:

Rate our speed of service in our branch?

How would you rate our delivery service to site?

Did you find what you were looking for?

If not, what were you looking for?

How could we improve our service?

If you would like a member of staff to be recognised, let us know their name and how they went over and above their duty:

Would you like a representative to get in touch?

Main Office

Essex Enquiries

91-97 Stadium Way, Rayleigh, Essex, SS7 3BN
01268 334455
sales@pgrtimber.co.uk

Surrey Enquiries

Thorpe Industrial Estate, Ten Acre Lane, Thorpe, Egham, Surrey, TW20 8RJ
01784 611000
egham.sales@pgrtimber.co.uk

Loft Lifter Enquiries

01708 321000
lofts@pgrtimber.co.uk

Finance Department

Courtauld House, Courtauld Road, Basildon, Essex, SS13 1RZ

Social Network

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Laindon, Essex

01268 419424 Full Details

Brentwood Essex

01277 600900 Full Details

Egham, Surrey

01784 611000 Full Details

Harold Hill, Essex

01708 384848 Full Details

Rayleigh, Essex

01268 777600 Full Details

Romford, Essex

01708 450000 Full Details

Southend Essex

01702 690000 Full Details